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Food Lion Charter

Food Lion, LLC, a company of Delhaize America, understands that our Customers' desires vary. So we develop differentiated brands, products and services to best meet our Customers' needs.

We use our brands and strategies as the filters for all business decisions.

Our Associates are empowered, trusted and valued. Grounded in our strategy, we are proud ambassadors of our brands.

We profitably provide quality grocery products in appealing and accessible retail environments that align with the various needs of our targeted consumer segments. We are a responsible, respectful employer and corporate citizen, who earn the loyalty and advocacy of each Customer we serve.

Food Lion's Guiding Principles

Sales and Customer-Focused Culture
We are sales and customer focused. All our decisions are made with this in mind.

When you see a problem, you act on it, whether it resides within your direct functional area of responsibility or not.

Promote Goodwill/Trust
Our associates are hard working, talented people committed to improving our organization. This principle encourages open communication and guides us when interacting with each other and making decisions.

Strategy Alignment
We develop strategies and commit to these through all of our activities. We align the desired strategy, our work and the measurement of our achievement.

Executional Excellence
We carry out agreed upon strategies and decisions, with responsibility and accountability residing at the appropriate levels.

We work collaboratively and support one another to achieve our full potential. Teamwork is fundamental to the success of our company and, consequently, is promoted at all levels.

Cross-Functional Decision Making
We make decisions with cross-functional participation and with an awareness of their impact on the total organization.

Continuous Improvement
We make continuous incremental improvement throughout our organization. If we are not improving, we are falling behind.

Solve Problems Not Symptoms
We identify and resolve the root causes of problems. We encourage risk taking for our people to tackle the tough issues, as this is generally where the root causes of the problems reside.

Guiding Principles Not Rules
We provide structure through guiding principles, not simply rules or regulations. With this approach, we build a stronger, more capable decision-making team that is flexible to identify the need for change and make change happen.

How We Act!

About Delhaize America
Delhaize America, one of the nation’s largest grocery retailing companies, has more than 1,500 stores along the East Coast. Delhaize America companies include Bottom Dollar Food, Food Lion, Harveys, Hannaford Supermarkets, Reid’s and Sweetbay Supermarket. Each banner has a distinct identity and well-established brand image within its respective markets across 16 states, offering market-specific products and services to meet the unique needs of its customers. Delhaize America employs more than 107,000 full-time and part-time associates. The company is part of Delhaize Group (NYSE: DEG), an international grocery retailer based in Brussels, Belgium.

About Delhaize Group
Delhaize Group, a Belgian international food retailer with more than 3,400 stores in eleven countries on three continents, is the parent company of Delhaize America. Delhaize Group’s stock is listed on NYSE Euronext Brussels (DELB) and the New York Stock Exchange (DEG). Learn more about Delhaize Group at any of these links:, or

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Food Lion customers can rest assured that we require the humane treatment of animals in conjunction with the products we sell...


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