At Food Lion, we are the towns and cities we serve. We understand the vital role we play inside our communities now more than ever. As our communities have weathered the changes that this pandemic has brought to all aspects of our lives – at school, at work at and at home – we have remained committed to doing everything we can to continue serving you. We appreciate the trust you have placed in us to help you feed your family and we are doing our very best to work through the challenges of product supply, making sure our stores are clean and safe, and caring for our associates and customers. You can count on us to continue delivering low prices, fresh food, convenient locations, and to do everything we can to ensure that none of our neighbors in need have to worry about where their next meal will come from.
Please visit this site frequently to view our latest COVID-19 updates.
How are you keeping stores clean?
We continue to implement guidance from local, state and national health authorities including the Centers for Disease Control (CDC). We are taking every step possible to provide a safe and clean environment to serve you during this time of need and have increased the frequency of our cleaning procedures and added even more rigorous practices. Our associates are regularly disinfecting high-touch areas in our stores. We are working to ensure sanitizing wipes are available in stores and encourage you to use them as a precaution. Where wipes may be unavailable, our associates have been given guidance to wipe down carts before customer use.
Is Food Lion requiring associates to wear masks while working inside stores?
We continue to follow guidance from local, state and national health authorities including the CDC. For the health and safety of our associates and customers, Food Lion will continue having our associates wear masks while working.
Are you fully following all state, local and federal mandates around COVID-19, such as mask usage, one-way aisles, etc.?
Yes, Food Lion is fully abiding by all government mandates related to COVID-19. This includes any requirements for mask usage and social distancing guidelines around the number of customers in a store, signage and markings in the store and designated ingress and egress. Where there are no statewide orders in place, our stores are fully following all local ordinances. We will respect the needs of our customers who are exempt from an order’s requirements. We will continue to follow professional guidance and take action to provide a safe and sanitary environment for our associates and customers.
May I still use my reusable bag at Food Lion and is it safe to do so?
Yes, customers may still use their Food Lion reusable bags. We recommend you clean your reusable bags to protect yourself and others. After each use, wipe your reusable bag down with warm, soapy water and let it air dry or use a disinfecting wipe. If you have a canvas bag, please wash it between uses.
How do I know that the products in your stores and the packages they are in are safe?
At this time, there is no evidence to suggest that food produced in the United States or imported from countries affected by COVID-19 can transmit COVID-19. Coronavirus spreads mainly from person-to-person, generally between people who are in close contact with one another – within about six feet. The virus spreads like most others, through respiratory droplets produced when an infected person coughs or sneezes. If you are concerned about contamination of food or food packaging, wash your hands after handling food packaging, after removing food from the packaging, before you prepare food for eating and before you eat. Customers can follow CDC guidelines on frequent handwashing with soap and water for at least 20 seconds; and frequent cleaning and disinfecting of surfaces.
Are you able to get product from your vendors and suppliers?
We are in daily contact with our vendors and suppliers and are working with them in the most efficient way possible to get product into our stores and onto our shelves to serve our neighbors who are counting on us during this unprecedented time of need. The availability of some products is impacted nationally, and Food Lion has implemented some purchase limits on high-demand product categories.
Has Food Lion limited sales on certain items?
Yes, in order to serve as many customers as possible with certain high-demand products, we have implemented limits on certain product categories.
When will items like meat, toilet paper, paper towels and cleaning products be fully stocked?
The availability of these items is impacted nationally. We are in daily contact with our suppliers to address availability, and we are committed to getting supply onto our store shelves as quickly as we can. To serve as many customers as possible based on our supply, we have limited purchase amounts on these products.
FOOD LION TO GO AND DELIVERY SERVICES
Are Food Lion To Go pickup and delivery services still available?
Yes. To make it easy for customers, Food Lion offers our convenient Food Lion To Go grocery pickup service in 208 of our stores, and delivery services in about one quarter of our footprint. Because of increased demand, your preferred choice for pickup and delivery windows may be unavailable. However, several available options will be presented for your selection. Some items shown online may be out of stock. Your personal shopper will assist with substitutions where available.
Click below for special pickup instructions to help keep you healthy & safe:
How do I place a Food Lion To Go order?
Food Lion To Go pickup and delivery orders may be placed using the Food Lion app or through shop.foodlion.com, where available.
Does Food Lion To Go offer contactless delivery?
For Food Lion To Go delivery, there is now a touch less delivery option at checkout that allows you to place delivery comments such as place groceries on doorstep, on back porch, etc. The deliveries will be made contactless as instructed and may not be modified after selected.
STORE HOURS OF OPERATION
Will Food Lion offer designated hours of operation for seniors?
All Food Lion’s more than 1,000 stores welcome customers who are 60 and older or who are immunocompromised on Mondays and Wednesdays from 7 a.m. – 8 a.m. to shop. We are committed to serving our communities during this unprecedented time and ask that everyone please respect these designated shopping windows for their neighbors.
Has Food Lion cut back its hours of operation?
We are doing everything possible to keep our normal hours of operation, however, as some local governments implement or remove curfews, our store operational hours may change. Please check here for updated information on hours of operation at your local store.
FOOD LION HIRING
Is Food Lion hiring to ensure that you have adequate staffing levels to address customer needs within the stores?
Yes, Food Lion is currently hiring. Every day, Food Lion seeks exceptional talent to serve our customers.
CARING FOR FOOD LION ASSOCIATES
How are you keeping associates and customers safe?
We have reminded our associates of the importance of being diligent in caring for themselves and have encouraged associates who are sick to stay home until they are well. We have updated the information we routinely provide them on proper handwashing and sanitizing practices, and we have reinforced social distancing practices within our stores. We have placed signage in all our stores to remind customers and associates of the recommended social distancing practice of maintaining a 6-foot distance from others. To help with this, we have removed hand baskets and small carts from our stores and ask that customers use our large carts to shop. As a guide, keeping two cart lengths apart equates to approximately 6 feet.
We recommend that everyone in our community follows the CDC’s suggested practices to reduce the spread of the virus.
Have you changed your paid-leave policy for your associates?
Food Lion’s heritage is deeply rooted in caring for its associates and their well-being. As a result of the coronavirus outbreak, we have implemented pandemic exception guidelines, including modified attendance policies, compensation and other key benefits. We are monitoring this fluid situation, including details from government and health agencies, and will update guidance as needed.
SUPPORTING THE COMMUNITY
How is Food Lion supporting its food bank partners and those in need in our communities?
Nourishing our neighbors is core to everything we do at Food Lion, and we know that many in our communities have been tremendously impacted by the recent school and business closures as a result of the coronavirus pandemic. That’s why Food Lion has committed more than $3.5 million in donations to help our community. We’ve donated $500,000 directly to our Feeding-America affiliated community food bank partners serving towns and cities where Food Lion operates, an additional $1 million through the Food Lion COVID relief fund grants to local feeding agencies affiliated with those food banks, and $100,000 to Feeding America® to support its overall response efforts. These funds are being used to provide backpacks for children and emergency food boxes for seniors and families and represent more than 10 million meals to help nourish our neighbors in need.
Additionally, we provided $500,000 in gift cards and reusable bags to help schools in Virginia, North Carolina and South Carolina, who are now themselves on the front lines trying to ensure that their students who are eligible for free and reduced lunch at school, have the food they need to stay nourished with schools shut down. We also continue to stay closely connected to our community partners and ensure we do everything we can to help provide stability in the weeks and months ahead.
We’ve also donated $500,000 to fund medical research at UNC Health where scientists are working to develop promising treatments, protective vaccines and public health practices for COVID-19. And, we’ve infused $1 million into the Lion’s Pride Foundation, our emergency care fund to support associates whose families may be impacted by this crisis.