At Food Lion, we are the towns and cities we serve. We understand the vital role we play inside our communities now more than ever. As our communities have weathered the changes that this pandemic has brought to all aspects of our lives – at school, at work at and at home – we have remained committed to doing everything we can to continue serving you. We appreciate the trust you have placed in us to help you feed your family and we are doing our very best to work through the challenges of product supply, making sure our stores are clean and safe, and caring for our associates and customers. You can count on us to continue delivering low prices, fresh food, convenient locations, and to do everything we can to ensure that none of our neighbors in need have to worry about where their next meal will come from.
Please visit this site frequently to view our latest COVID-19 updates.
How are you keeping stores clean?
We continue to implement guidance from local, state and national health authorities including the Centers for Disease Control (CDC). We are taking every step possible to provide a safe and clean environment to serve you during this time of need and have increased the frequency of our cleaning procedures and added even more rigorous practices. Our associates are regularly disinfecting high-touch areas in our stores. We are working to ensure sanitizing wipes are available in stores and encourage you to use them as a precaution. Where wipes may be unavailable, our associates have been given guidance to wipe down carts before customer use.
Is Food Lion requiring associates to wear masks while working inside stores?
We continue to follow guidance from local, state and national health authorities including the CDC. For the health and safety of our associates and customers, Food Lion will continue having our associates wear masks while working.
Are you fully following all state, local and federal mandates around COVID-19, such as mask usage, one-way aisles, etc.?
Yes, Food Lion is fully abiding by all government mandates related to COVID-19. This includes any requirements for mask usage and social distancing guidelines around the number of customers in a store, signage and markings in the store and designated ingress and egress. Where there are no statewide orders in place, our stores are fully following all local ordinances. We will respect the needs of our customers who are exempt from an order’s requirements. We will continue to follow professional guidance and take action to provide a safe and sanitary environment for our associates and customers.
How do I know that the products in your stores and the packages they are in are safe?
At this time, there is no evidence to suggest that food produced in the United States or imported from countries affected by COVID-19 can transmit COVID-19. Coronavirus spreads mainly from person-to-person, generally between people who are in close contact with one another – within about six feet. The virus spreads like most others, through respiratory droplets produced when an infected person coughs or sneezes. If you are concerned about contamination of food or food packaging, wash your hands after handling food packaging, after removing food from the packaging, before you prepare food for eating and before you eat. Customers can follow CDC guidelines on frequent handwashing with soap and water for at least 20 seconds; and frequent cleaning and disinfecting of surfaces.
Are you able to get product from your vendors and suppliers?
We are in daily contact with our vendors and suppliers and are working with them in the most efficient way possible to get product into our stores and onto our shelves to serve our neighbors who are counting on us during this unprecedented time of need. The availability of some products is impacted nationally, and Food Lion has implemented some purchase limits on high-demand product categories.
Has Food Lion limited sales on certain items?
In order to serve as many customers as possible with certain high-demand products, we have implemented limits on certain product categories.
When will all items be fully stocked?
The availability of some items in the store is impacted nationally. We are in daily contact with our suppliers to address availability, and we are committed to getting supply onto our store shelves as quickly as we can. To serve as many customers as possible based on our supply, we have limited purchase amounts on some products.
FOOD LION TO GO AND DELIVERY SERVICES
Are Food Lion To Go pickup and delivery services still available?
To make it easy for customers, Food Lion has expanded our convenient Food Lion To Go grocery pickup service to more than 320 of our stores, and also offers delivery services in more than half of our footprint. Some items shown online may be out of stock. Your personal shopper will assist with substitutions where available.
Click below for special pickup instructions to help keep you healthy & safe:
How do I place a Food Lion To Go order?
Food Lion To Go pickup and delivery orders may be placed using the Food Lion To Go app or through shop.foodlion.com, where available.
Does Food Lion To Go offer contactless delivery?
For Food Lion To Go delivery, there is now a touch less delivery option at checkout that allows you to place delivery comments such as place groceries on doorstep, on back porch, etc. The deliveries will be made contactless as instructed and may not be modified after selected.
STORE HOURS OF OPERATION
Will Food Lion offer designated hours of operation for seniors?
All Food Lion’s more than 1,000 stores welcome customers who are 60 and older or who are immunocompromised on Mondays and Wednesdays from 7 a.m. – 8 a.m. to shop. We are committed to serving our communities and ask that everyone please respect these designated shopping windows for their neighbors.
How can I find out the hours of operation for my local store?
Check here for updated information on hours of operation at your local store.
FOOD LION HIRING
Is Food Lion hiring to ensure that you have adequate staffing levels to address customer needs within the stores?
Every day, Food Lion seeks exceptional talent to serve our customers.
CARING FOR FOOD LION ASSOCIATES
How are you keeping associates and customers safe?
We have reminded our associates of the importance of being diligent in caring for themselves and have encouraged associates who are sick to stay home until they are well. We have updated the information we routinely provide them on proper handwashing and sanitizing practices, and we have reinforced social distancing practices within our stores. We have placed signage in all our stores to remind customers and associates of the recommended social distancing practice of maintaining a 6-foot distance from others. As a guide, keeping two shopping cart lengths apart equates to approximately 6 feet.
We recommend that everyone in our community follows the CDC’s suggested practices to reduce the spread of the virus.
SUPPORTING THE COMMUNITY
How is Food Lion supporting its food bank partners and those in need in our communities?
Nourishing our neighbors is core to everything we do at Food Lion, and we know that many in our communities have been tremendously impacted by the recent school and business closures as a result of the coronavirus pandemic.
Recently, through Food Lion Feeds – our hunger relief initiative – we donated 9.5 million meals to Feeding America® partner food banks throughout our 10-state footprint to help support kids and families impacted by the ongoing COVID-19 pandemic. This widespread, far-reaching effort is impacting local communities across Food Lion’s 10-state service area and Food Lion is assisting our 30 Feeding America® partner food bank partners in meeting unprecedented demand as a result of the pandemic.
Earlier this year, we committed to more than $3.5 million in donations to help our community. This included $500,000 directly to our Feeding-America affiliated community food bank partners serving towns and cities where Food Lion operates, an additional $1 million through the Food Lion COVID relief fund grants to local feeding agencies affiliated with those food banks, and $100,000 to Feeding America® to support its overall response efforts. These funds are being used to provide backpacks for children and emergency food boxes for seniors and families and represent more than 10 million meals to help nourish our neighbors in need.
Additionally, we provided $500,000 in gift cards and reusable bags to help schools in Virginia, North Carolina and South Carolina, who are now themselves on the front lines trying to ensure that their students who are eligible for free and reduced lunch at school, have the food they need to stay nourished with schools shut down. We also continue to stay closely connected to our community partners and ensure we do everything we can to help provide stability in the weeks and months ahead.
We’ve also donated $500,000 to fund medical research at UNC Health where scientists are working to develop promising treatments, protective vaccines and public health practices for COVID-19. And, we’ve infused $1 million into the Lion’s Pride Foundation, our emergency care fund to support associates whose families may be impacted by this crisis.