At Food Lion, we are deeply committed to the towns and cities we serve. We care about all our neighbors, including our customers and our associates. That is at the heart of everything we do. That’s why we are intensely focused on taking every possible step to keep our customers and associates safe and our stores open and operating to serve you during this time of need. We are also working closely with our suppliers to ensure your local store has the items you need. As you can imagine, certain high-demand items may be temporarily out of stock, but we are working as fast as possible to restock our shelves.
Please visit this site frequently to view our latest COVID-19 updates.
How are you keeping stores clean?
We continue to implement guidance from local, state and national health authorities including the Centers for Disease Control (CDC). We are taking every step possible to provide a safe and clean environment to serve you during this time of need and have increased the frequency of our cleaning procedures and added even more rigorous practices. Our associates are regularly disinfecting high-touch areas in our stores. We are working to ensure sanitizing wipes are available in stores and encourage you to use them as a precaution. Where wipes may be unavailable, our associates have been given guidance to wipe down carts before customer use.
Are you able to get product from your vendors and suppliers?
We are in daily contact with our vendors and suppliers and are working with them in the most efficient way possible to get product into our stores and onto our shelves to serve our neighbors who are counting on us during this unprecedented time of need. The availability of some products is impacted nationally, and Food Lion has implemented some purchase limits on high-demand product categories.
Has Food Lion limited sales on certain items?
Yes, in order to serve as many customers as possible with certain high-demand products, we have implemented limits on certain product categories including meat, eggs, hand soaps and sanitizers, paper products and household cleaning products.
When will items like toilet paper, paper towels and cleaning products be fully stocked?
The availability of these items is impacted nationally. We are in daily contact with our suppliers to address availability, and we are committed to getting supply onto our store shelves as quickly as we can. To serve as many customers as possible based on our supply, we have limited purchase amounts on these products.
Has Food Lion cut back its hours of operation?
We are doing everything possible to keep our normal hours of operation, however, as some local governments implement curfews, it is impacting our store operational hours. This is a frequently changing situation so please check here for updated information on hours of operation at your local store.
How are you keeping items in stock?
As we receive product daily, our associates are working as fast as possible to get it on trucks, get the trucks on the road and delivered to our stores. We will continue working with our vendors and suppliers in the most efficient way possible to get product to stores to help serve our neighbors who are counting on us during this unprecedented time of demand.
Are Food Lion To Go pickup and delivery services still available?
Yes. To make it easy for customers, Food Lion offers our convenient Food Lion To Go grocery pickup service in 208 of our stores, and delivery services in about one quarter of our footprint. Because of increased demand, your preferred choice for pickup and delivery windows may be unavailable. However, several available options will be presented for your selection. Some items shown online may be out of stock. Your personal shopper will assist with substitutions where available.
Click below for special pickup instructions to help keep you healthy & safe:
How do I place a Food Lion To Go order?
Food Lion To Go pickup and delivery orders may be placed using the Food Lion app or through shop.foodlion.com, where available.
My community is currently under a shelter-in-place order. Can I still purchase groceries when needed?
Yes, state and local government officials who have imposed shelter-in-place requirements continue to permit tasks essential to maintain health and wellness, including purchasing groceries and obtaining needed pharmacy items.
How are you keeping associates safe?
We have reminded our associates of the importance of being diligent in caring for themselves and have encouraged associates who are sick to stay home until they are well. We have updated the information we routinely provide them on proper handwashing and sanitizing practices, and we have reinforced social distancing practices within our stores.
Will Food Lion offer designated hours of operation for seniors?
Beginning Monday, March 30, all of Food Lion’s more than 1,000 stores will welcome customers who are 60 and older or who are immunocompromised on Mondays and Wednesdays from 7 a.m. – 8 a.m. to shop. We are committed to serving our communities during this unprecedented time and ask that everyone please respect these designated shopping windows for their neighbors.
Is Food Lion installing plexiglass near the customer checkouts?
Yes, Food Lion has installed plexiglass guards at all registers and customer service counters, as well as pharmacy counters (where applicable) in all stores across our network, as an enhanced social distancing measure for our associates and our customers.
Why are some of your associates wearing masks and face shields but others are not, considering recent guidance by the CDC that everyone in public should wear masks?
As part of caring for our communities during this time, our top priority is the health and well-being of our associates and customers. We continue to follow guidance from local, state and national health authorities including the CDC. We recently shipped face shields to associates in our stores across our 10-state footprint. In addition, we have advised our associates that they can wear their own masks or cloth face coverings and we have ordered non-medical grade face masks for their use.
Are you fully following all state, local and federal mandates around COVID-19?
Yes, Food Lion is fully abiding by all government mandates related to COVID-19. This includes any required social distancing guidelines around the number of customers in a store, signage and markings in the store, and designated ingress and egress. Where there are no statewide orders in place, our stores are fully following all local ordinances.
Is Food Lion hiring to ensure that you have adequate staffing levels to address customer needs within the stores?
Yes, Food Lion is currently hiring. Every day, Food Lion seeks exceptional talent to serve our customers.
Do you have any other recommendations for keeping your associates and customers safe?
We recommend that everyone in our community follows the CDC’s suggested practices to reduce the spread of the virus. We have placed signage in all our stores to remind customers and associates of the recommended social distancing practice of maintaining a 6-foot distance from others. To help with this, we have removed hand baskets and small carts from our stores and ask that customers use our large carts to shop. As a guide, keeping two cart lengths apart equates to approximately 6 feet.
How is Food Lion supporting its food bank partners and those in need in our communities?
Nourishing our neighbors is core to everything we do at Food Lion, and we know that many of our neighbors have been tremendously impacted by the recent school and business closures as a result of the coronavirus pandemic. That’s why Food Lion has committed $500,000 to be donated directly to its Feeding-America affiliated community food bank partners serving towns and cities where Food Lion operates, and an additional $100,000 will be donated to Feeding America® to support its overall response efforts. These funds will be used to provide backpacks for children, emergency food boxes for seniors and families, and in efforts to care for those in need. We also continue to stay closely connected to our community partners and ensure we do everything we can to help provide stability in the weeks and months ahead.
May I still use my reusable bag at Food Lion and is it safe to do so?
Yes, customers may still use their Food Lion reusable bags. We recommend you clean your reusable bags to protect yourself and others. After each use, wipe your reusable bag down with warm, soapy water and let it air dry or use a disinfecting wipe. If you have a canvas bag, please wash it between uses.
Have you changed your paid-leave policy for your associates?
Food Lion’s heritage is deeply rooted in caring for its associates and their well-being. As a result of the coronavirus outbreak, we have implemented pandemic exception guidelines, including modified attendance policies, compensation and other key benefits. We are monitoring this fluid situation, including details from government and health agencies, and will update guidance as needed.
Does Food Lion To Go offer contactless delivery?
For Food Lion To Go delivery, there is now a touch less delivery option at checkout that allows you to place delivery comments such as place groceries on doorstep, on back porch, etc. The deliveries will be made contactless as instructed and may not be modified after selected.
How do I know that the products in your stores and the packages they are in are safe?
At this time, there is no evidence to suggest that food produced in the United States or imported from countries affected by COVID-19 can transmit COVID-19. Coronavirus spreads mainly from person-to-person, generally between people who are in close contact with one another – within about six feet. The virus spreads like most others, through respiratory droplets produced when an infected person coughs or sneezes. If you are concerned about contamination of food or food packaging, wash your hands after handling food packaging, after removing food from the packaging, before you prepare food for eating and before you eat. Customers can follow CDC guidelines on frequent handwashing with soap and water for at least 20 seconds; and frequent cleaning and disinfecting of surfaces.