SNAP VIA EBT CARD

The Supplemental Nutrition Assistance Program (SNAP) is a federal program that provides assistance for low- and no-income U.S. residents to purchase food. SNAP benefits are processed through the Electronic Benefit Transfer (EBT) debit card system.

Customers in the U.S. can pay for online orders with a valid EBT card, in full or in part, from participating Food Lion stores. You can shop at any participating Food Lion store, as long as the state that issued your EBT card is currently participating in the SNAP Online Purchasing Pilot.

Currently, Food Lion Enterprise cannot accept EBT cash; Food Lion Enterprise only accepts EBT SNAP.

By associating your EBT card to your Food Lion account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your Food Lion account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP eligible items you may want to purchase.

EBT cards are accepted at participating Food Lion stores in the following state:

  • North Carolina

Note: check back often as we expand to more Food Lion stores.


MANAGING YOUR EBT CARD ON YOUR ACCOUNT

Customers in the U.S. can pay for online orders with a valid EBT card, in full or in part, from participating Food Lion stores in select states. We plan to expand the number of states and retailers accepting online EBT payments on the Food Lion platform.
If you don’t see EBT SNAP as an option for your local Food Lion store, make sure you have the latest version of the Instacart app. If you still can’t see EBT SNAP, check back often as we expand to more Food Lion stores.
To add an EBT card to your account on shop.foodlion.com or in the Food Lion To Go app:

  1. Click or tap on “My profile”
  2. Select EBT/SNAP
  3. Choose Add EBT card
  4. Enter the card number on the EBT card.
  5. Click or tap Save

Only one EBT card can be saved to your profile. To add a different EBT card, remove the first one.

To remove an EBT card from your account on shop.foodlion.com or in-app—

  1. Click or tap My Profile
  2. Select EBT SNAP
  3. Click or tap Remove that appears next to the saved EBT card

To successfully use your EBT card, a credit or debit card must also be linked to your Food Lion account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT eligible items you may want to purchase.

To add a credit or debit card on shop.foodlion.com or in the app, proceed to checkout

  1. Add items to your cart and proceed to checkout
  2. Expand the Payment section
  3. Enter the card information
  4. Click or tap Continue

SHOPPING FOR EBT SNAP-ELIGIBLE ITEMS

Customers in the U.S. can pay for online orders with a valid EBT card, in full or in part, from participating Food Lion stores in select states. We plan to expand the number of states and retailers accepting online EBT payments on the Food Lion platform.
If you don’t see EBT SNAP as an option for your local Food Lion store, make sure you have the latest version of the Instacart app If you still can’t see EBT SNAP, check back often as we expand to more Food Lion stores.
There are a few ways for you to see which items are EBT SNAP eligible.        

When searching for items you can add a filter by tapping Explore EBT Eligibility and selecting EBT eligible to see only EBT eligible items.

If you are browsing items from the Store Homepage, tap or click on a specific item to see if it is EBT SNAP eligible. If it is eligible, it will say EBT above the price of the item.

You can confirm which items are EBT SNAP-eligible in your cart before checking out. It will say EBT under the name of each item that qualifies.

CART ORDER MINIMUM

Note that there is no order minimum for customers paying with an EBT card. In order to proceed to checkout when your basket is below the regular minimum, add an EBT card to your profile and add at least one EBT item to your cart.

An message with this information appears on the mini cart.


CHECKING OUT WITH YOUR EBT CARD

Customers in the U.S. can pay for online orders with a valid EBT card, in full or in part, from participating Food Lion stores in select states. We plan to expand the number of states and retailers accepting online EBT payments on the Food Lion platform.

To checkout, visit your cart and tap or click the green Checkout button. You’ll be asked to add a delivery address and your payment information—

  1. Enter your credit or debit card information and address
  2. Add your EBT card information
  3. Click or tap Edit to change the amount that will apply to your EBT card
  4. Click or tap Confirm payment method
  5. On the Place Order page, confirm all information is correct
  6. Click or tap Place Order
  7. After placing your order, you will be prompted to enter your EBT card pin to verify your purchase

You’ll notice there is a payment breakdown on the Place Order page. You’ll see what will be charged to your EBT card and what will be charged to your credit or debit card.

Note: All delivery and service fees, bottle deposit fees in some states, taxes, tips, and any items that are not EBT SNAP-eligible will be charged to your credit or debit card.

When reviewing your payment methods and EBT card at checkout, you’ll notice a by-weight items message under EBT card.
When purchasing an item by weight, such as meat or produce, your shopper may need to make adjustments to the weight causing the item to be slightly heavier due to in-store availability.
When this happens, you can choose how you will be charged for this weight adjustment—

  1. Charge the extra cost to your credit or debit card
    • The first 10% of extra weight cost will be charged to your EBT card. Any additional amount will be charged to your credit or debit card.
  2. Cancel the item and receive a refund

Note: You can change your selected option at any time in your account.


REPLACING AND ADDING ITEMS AFTER CHECKOUT

Replacement instructions

After placing your order, you will be prompted to select replacement items if the item you want is out of stock. When this happens, you have some options—

  • Replace with best match: Your shopper will be prompted to select the best possible replacement for your item. This is the default option for when your items aren’t available.
  • Choose replacement: To select your own replacement for an item, tap or click the item, then Choose replacement to search the catalog or choose a replacement from a list of suggestions.
  • Don’t replace: Tap or click Don’t replace to get a refund if the item is out of stock or if you are not satisfied with the suggested replacement.

To avoid charges on your credit or debit card, replacements for EBT SNAP items must be—

  1. EBT SNAP-eligible
  2. Equal to or less than the value of the original item

If the replacement costs more, the difference will be charged to the credit or debit card you added at checkout by default. You may choose to charge more to the EBT card after adding the item.

Adding items after check out

Any items added to an in-progress order will be charged to the credit or debit card by default. You can choose to charge eligible EBT SNAP items to your EBT card on the order details page.

Charging more to your EBT card

You can charge more to your EBT card for any replacements or additional EBT SNAP eligible items. This can be done until the order is delivered; user cannot change the amount charged to EBT SNAP after delivery.

  1. Navigate to Orders page
  2. Click or tap on the active order
  3. Click or tap on Change payment split
  4. Enter the additional EBT amount to charge on your EBT card
  5. Enter your EBT card PIN to verify the transaction